Group - A (SHOP section)

1. We require the same delivery charge regardless of the weight or size of the order! But the delivery charge may vary according to the destination of delivery.

2. Delivery charges:

a) Cash on Delivery: Delivery charges must be paid in advance whenever you choose "CASH ON DELIVERY" option.

b) Card Payment: Delivery charges (if applicable) are added in total price so it will be charged automatically from your card. All transaction related charges (if required) must be paid by buyers.

c) PayPal/Payoneer/Payza: You have to pay total amount (including delivery charges, if applicable) at a time if you choose this option. All charges (if required) related to online fund transfer will be paid by buyers.

d) Bkash/Rocket/Mobile Banking: Delivery charges (if applicable) are added in total price so it will be charged automatically from your card. All transaction related charges (if required) must be paid by buyers.

3. The processing time of delivery of all order(s) will be booked to courier service within the same day if you order before 11.59 AM. Otherwise it will be considered as next day processing slot.

4. If you prefer or mention any other delivery process or to use any specific carrier which is not our default carrier than you have to pay the additional delivery charges required to use your instruction.

5. It requires 24 hours – 48 hours for Dhaka, Gazipur and Narayangonj area and rest of the areas will require 24 hours-72 hours to get the product in your hand. This time may be extended for any kind of unexpected reasons like; natural/environmental issues, accident, theft, checking or forfeited by any law enforcement agency.

6. If your product delivered to wrong address provided by you than we are not liable for this and you will not get any amount refund or/and we will not issue any new product for this miss information given by buyer.

7. In case of CASH ON DELIVERY your advance delivery charge is not-refundable if buyer provide wrong contact number, do not pick-up the phone call of our delivery agent or refused to receive the order (damaged goods are not included in this policy).

8. For any virtual product(s) delivery charges are not applicable and those product(s) or service(s) will be delivered through mail.

Group - B (REQUEST TO BUY section)

1. Delivery charges will be calculated on 3 different broad categories.

** Please see the payment policy.

2. CASH ON DELIVERY option is restricted/limited for this kind of purchase request or order submission.

3. Your order will be processed for delivery to your given address whenever your product reach to Bangladesh and subject to customs clearance. You will be notified through SMS and EMAIL whenever it comes in our warehouse.

4. If you prefer or mention any other delivery process or to use any specific carrier which is not our default carrier than you have to pay the additional delivery charges (if required) to use your instruction. Without additional charges (if required) we do not use your preferred carrier.

5. It requires 48 hours – 72 hours for Dhaka District, Gazipur Metro and Narayangonj Metro area and rest of the areas may require more than 72 hours to get the product in your hand. This time may be extended for any kind of unexpected reasons like; natural/environmental issues, accident, theft, checking or forfeited by any law enforcement agency. (The above mentioned time will be started whenever it comes in our warehouse)

** You may check the related return [C.4] & refund policy.

6. If your product delivered to wrong address provided by you than we are not liable for this and you will not get any amount refund or/and we will not issue any new product (without submitting a new order) for this miss information given by buyer.

** You may check the related return [D.1] & refund policy.

7. If buyer provide wrong contact number and/or do not pick-up the phone call(s) of our delivery agent/delivery carrier/courier service or refused to receive the order (damaged goods are not included in this policy) than we are not bound for any refund and/or delivery the same goods/services again (without submitting a new order).

** For damage goods you may check the related return [D.2] & refund policy.

8. For any virtual product(s), delivery charges are not applicable and those product(s) or service(s) will be delivered through mail. If license key or product key or serial key or activation key does not work than we, XIRIBOX, are not liable for that. Because we are assuming that you have already judge/review the site/software provider and then you have requested us to buy/pay on behalf of you.

** You may check the related return [B.4] & refund policy.

** XIRIBOX authority reserves all the rights to change the return policy in full/part/word/any other element(s) at any time without any prior notice or informing to others. You are always agreed with our updated and current policy visible here and all other previous versions of policy will be void from the date of amendment.

Warnings: Request the delivery person to show his/her photo ID card to ensure that he is the right person (absolutely mandatory for home delivery option). Please ensure this identity so that no unauthorized person/robbers/thieves can access you/your family. For any kind of suspicious activity please contact with your local law enforcement agency.